{"id":11,"date":"2026-03-12T11:02:03","date_gmt":"2026-03-12T11:02:03","guid":{"rendered":"https:\/\/filipino.is\/alcohol\/?page_id=11"},"modified":"2026-03-16T10:40:01","modified_gmt":"2026-03-16T10:40:01","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/filipino.is\/alcohol\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong> March 12, 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Filipino Store ehf. we want our customers to have the best possible shopping experience. Please review our refund and cancellation policy below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Order Cancellation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may cancel their order <strong>within 12 hours of placing it<\/strong>, provided the order has not yet been processed or shipped.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To request a cancellation, please contact our support team as soon as possible with your <strong>order number<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the order has already been processed or shipped, it may no longer be eligible for cancellation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Refund Eligibility<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You may be eligible for a refund if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product arrives <strong>damaged or defective<\/strong><\/li>\n\n\n\n<li>You receive the <strong>wrong item<\/strong><\/li>\n\n\n\n<li>Your order <strong>never arrives due to an error on our side<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To request a refund, please contact us within <strong>48 hours of receiving your order<\/strong> and include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Photos of the item (if damaged or incorrect)<\/li>\n\n\n\n<li>A brief description of the issue<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Non-Refundable Situations<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will <strong>not be issued<\/strong> in the following situations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product has been <strong>opened, consumed, or partially used<\/strong><\/li>\n\n\n\n<li>The customer provided an <strong>incorrect delivery address<\/strong><\/li>\n\n\n\n<li>Delivery failed because the recipient was <strong>unavailable<\/strong><\/li>\n\n\n\n<li>Requests made <strong>after 48 hours of delivery<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Refund Processing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your refund request is approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be issued to the <strong>original payment method<\/strong><\/li>\n\n\n\n<li>Processing time is typically <strong>5\u201310 business days<\/strong>, depending on your bank or payment provider<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Returns<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the nature of our products, <strong>returns are generally not accepted<\/strong> unless the item is damaged, defective, or incorrect.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Contact Us<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions about refunds or cancellations, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> store@filipino.is<br><strong>Customer Support:<\/strong> Available Monday\u2013Friday<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: March 12, 2026 At Filipino Store ehf. we want our customers to have the best possible shopping experience. Please review our refund and cancellation policy below. 1. Order Cancellation Customers may cancel their order within 12 hours of placing it, provided the order has not yet been processed or shipped. To request a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/filipino.is\/alcohol\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/filipino.is\/alcohol\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/filipino.is\/alcohol\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/filipino.is\/alcohol\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/filipino.is\/alcohol\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/filipino.is\/alcohol\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":60,"href":"https:\/\/filipino.is\/alcohol\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/60"}],"wp:attachment":[{"href":"https:\/\/filipino.is\/alcohol\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}